Gather information. The post office needs certain information to process and resolve your complaint.
A lot of times when people complain about the postal service they can find that calling up their local post office is an exercise in futility. REDRESS is the Postal Service’s award-winning Equal Employment Opportunity (EEO) mediation program that provides a fast, fair, neutral, and informal alternative to traditional EEO counseling. If there is no resolution at the informal stage, you will be given a notice of right to file a formal complaint. Postal Inspectors ›.
The specific information required varies based on the complaint, but you will typically need to describe the nature of your problem and provide your contact information, any information you have on the suspect, the addresses the package was mailed from and to for stolen packages and the original and changed address for false changes of address. Visit to find the exact information required for your problem. Call customer service. For problems with mail service, call 1-800-ASK-USPS (1-800-275-8777). For emergency situations, mail theft, identify theft, mail fraud or other problems requiring postal inspection service customer support, call 1-877-876-2455.
This number will put you in touch with the correct Postal Service Inspection office if you call between 8 a.m. And 4:30 p.m. In your time zone. File a report online. The USPS provides forms online that you can fill out to report a problem. Go to and click on the link that describes your problem. The more information you provide, the easier it will be for the post office to resolve the issue, so include as much detail as possible in the form.
Hit the 'Submit Complaint' button when you have completed your form. Mail your complaint. If you prefer to mail your report, print a copy of the online form and fill it out. If you cannot access a printable form, type or neatly write the information required for an online report on another sheet of paper. Mail your complaint to: Criminal Investigations Service Center ATTN: Mail Fraud 222 S.
Riverside Plaza Ste 1250 Chicago, IL Visit your local post office to file a report in person. A postal clerk or your local postmaster may be able to resolve your problem or help you submit a complaint.
Save all original paperwork related to your problem until the USPS has resolved your issue. Sometimes the post office requires further information to solve a complaint. If you have lost or thrown away important information, the USPS might not be able to satisfactorily fix the problem.
What We Do The OIG Hotline receives information from Postal Service employees, customers, and the general public. It is an important avenue for reporting fraud, waste, and misconduct.
We review the information received to identify systemic and criminal issues and potential areas for postal-wide reviews. We are primarily responsible for receiving and evaluating concerns and complaints, and determining which OIG area would best conduct any appropriate inquiry or investigation. Please read the below carefully before fiiling out our Hotline form. We want to ensure you are reporting your concern or inquiry to the right office so it is handled in a timely manner. What to expect after you file a Hotline complaint:.
Unless you are contacted directly by one of our investigators, there will be no communication from our office, outside of the confirmation that the Hotline received your complaint, and which may advise you that your matter has been referred to another entity for appropriate action, where and if applicable. Federal regulations prohibit the disclosure of information contained in investigative and law enforcement records, even to the individual submitting the allegation(s). Our office will NOT provide anyone, including the source of the complaint, with the status of action(s) taken on any allegation. This includes details pertaining to the processing of your complaint. The information you provide will be handled according to our internal policies and guidelines, and appropriate action will be taken, as determined. Once a file is closed, results may be requested under the Freedom of Information Act (FOIA).” What the USPS OIG Hotline CANNOT assist you with.
Daily mail delivery and tracking problems. Post Office customer service issues and concerns. If you have a customer service issue, please contact. Day-to-day management decisions. EEO Complaints. Issues that are handled by the grievance process.
Issues handled by other government agencies such as the Equal Employment Opportunity Commission, Department of Labor, Justice Department, Office of Personnel Management. Employee benefits and compensation For help on these or other issues, please. What to Report to Us The Hotline will take complaints regarding fraud, waste, and misconduct within the Postal Service. To report mail fraud schemes, vandalism and mail theft by a customer please contact the.
What the USPS OIG Hotline CAN assist you with. Injury compensation fraud. Embezzlements and financial crimes. Contract Fraud. Kickbacks. Computer Crimes.
Narcotics. Employee Misconduct. Internal affairs and executive investigations. Whistleblower reprisal.
Theft of items from the mail by Postal employees or contractors. Destruction of mail by Postal employees or contractors How to File a Complaint The preferred method for filing a complaint with our office is to use our.
You can also send us your complaint by mail to: ATTN: HOTLINE USPS OIG 1735 North Lynn Street Arlington, VA. We don’t collect any personally identifiable information unless you choose to provide it. The collection of this information, which will be used principally for investigations or audits into fraud, waste, and abuse in connection with the programs and operations of the U.S. Postal Service (USPS), is authorized by 39 U.S.C. § 404, 18 U.S.C. § 3061, and 5 USC App.
If you choose to provide this information, we will protect it under The Privacy Act of 1974 (5 U.S.C. § 552a) and we won’t disclose your identity without your consent unless it is unavoidable.